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Updated Statement as of June 29, 2021
Alberta is so close to its goals of lifting all restrictions and we are all as excited as everyone else at the prospect of a summer full of gatherings, movies, events, and activities with friend and family. Since the pandemic started over 15 months ago, we have been operating as an animals only practice, providing curbside appointments and bringing your pets and animals into the clinic. We know this has been very challenging for you and we are longing to welcome our patients and their human family members back into our exam rooms. We have truly missed having everyone in the building. However, we have been successful, as a team, at keeping Covid from preventing us from providing our services. Our goal will always be to provide your animals the best care, because we care, and we want to continue to do just that.

We have struggled with how to proceed, but we have made the difficult decision to delay our door opening until the beginning of August in order to prevent a Covid outbreak in our building, affecting our ability to be available for your pets. We greatly understand that this is a moving target, however with more and more people receiving their vaccinations we feel that taking our time in this period of transition will allow us to continue to provide the trusted care your animal needs without the risk of being closed by government policies due to close contact rules.

We know this may not be the news you were hoping for, but rest assured that we will always do our best to accommodate the needs of a patient and their family. Thank you for your support, understanding and patience as we navigate this next phase of the pandemic together.


Please read through these important procedures before your upcoming visit:

Hours of Operation:

Monday – Friday: 8am- 6pm
Saturday: 9am – 3pm

Animal Only Practice:

To facilitate physical distancing, we are not open to the public and only your pet or livestock will enter the hospital. Please remember to bring your cellphone and call the clinic upon your arrival. A team member will come out to greet you and bring your pet in for care and all communication with the veterinarian will be over the phone or at your vehicle. Please be prepared to wait outside in your vehicle.  

Curbside Concierge

We are offering express curbside and contactless pick up of all medications and prescription diets – please park in the designated pick up location at the front of the building. Text us at the number on the sign when you have arrived. We strongly recommend visiting our Online Vet Store, where we can deliver your food and treats directly to your door.

Telemedicine

We are excited to offer virtual consultations with one of our Veterinarians in the comfort and safety of your own home. These appointments provide face to face consultation with your Vet, allows us to collect a thorough history, triage your pet, and provides a valid vet-client-patient-relationship (VCPR) in order for us to treat your pet under the Alberta Veterinary Medical Association guidelines. Telemedicine is an excellent option that allows your pet to stay comfortable at home, aides in stress reduction and reduces excessive travel. Call our Client Care Team at 403-901-1800 to determine if this is an appropriate appointment type for your pet’s needs.

Payment Policy

We accept Debit, Visa, Mastercard and E-transfer. Cash is also accepted, but not preferred in an effort to keep our interactions contactless.

Wellness Policy

If you or someone in your household are feeling ill in any way or have travelled outside of Canada within the past 2 weeks, we ask that you please cancel your appointment and book a telemedicine consult instead. In the event that you are ill or at risk for COVID-19, and you have an animal emergency, please contact us right away so that we can triage your pet and advise you of the next steps to take when bringing him to the hospital.

Kindness Policy

As the situation surrounding COVID-19 changes, we will continue to evolve our response to it. We appreciate your understanding and patience with us as our care team is experiencing an extremely high volume of e-mails and calls and our responses may take a bit longer than usual. These are challenging times for many of us, so please remember to be kind to one another and our hard-working team. Verbal abuse will not be tolerated in our hospital.
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© 2021 Animal Care Centre of Strathmore. All rights reserved.                                           Photography by Just Sugar Photography.
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